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FAQ: What is the return policy?

We want you to be happy with Keto Chow. We love it and think you’ll love it too. However, we realize that isn’t always the case. If you have any questions, please contact us.

If you’ve never tried a flavor, or are otherwise uncertain you will like a flavor, order a single meal if possible!

  • We limit returns/store credit to unopened products within 30 days from the ship date. The returns/store credit doesn’t need to be complete in the 30-day window, you just need to contact us before the 30 days expire.
  • If you received a shipment you no longer want and the shipping box is still unopened (tape uncut), we can usually get USPS/UPS to return it to us at no cost. Please contact us ASAP so we can get that going.
  • If the flavor you received just isn’t something you like, we will work with you to get you a different flavor you know you like.
  • If you decide that you simply do not want the Keto Chow products from your order, please contact us.
  • We authorize all refunds as store credit to your account, once we receive and check the returned product.

Replacement Policy: It’s not your fault if a product arrives damaged or defective. Don’t sweat it! We’ll take care of you.

  • If a product is damaged in transit, the protocol may vary depending on the carrier. Please contact us for more information.
  • If a product is defective, please take photographs and contact us for a replacement.
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