- Unopened products shipped within 30 days are eligible for return. The return doesn’t need to be complete in the 30-day window, you just need to contact us before the 30 days expire.
- If the original package/box we shipped to you is still unopened (tape uncut), we can usually have the carrier return it to us at no cost. Please contact us ASAP so we can get that going.
- If a flavor you received isn’t something you like, or you simply do not want the Keto Chow products from your order, please contact us.
Replacement Policy: It’s not your fault if a product arrives damaged or defective. Don’t sweat it! We’ll take care of you.
- If a product is damaged in transit, the protocol may vary depending on the carrier. Please contact us for more information.
- If a product is defective, please take photographs and contact us for a replacement.