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Quick answers:

This is for styling, please do not delete.

If you already placed an order and have an issue, reply to the order email, that’ll give us a lot of great info that we won’t need to ask – saves us all some time!

Yes indeed! If you live within about 50 miles of our Draper Facility, you’ll see a Local Pickup option during checkout. If you live further than that and want to make the drive anyway, you can trick the system by using our address as your shipping address!

Keto Chow
12577 S 265 W STE 4A
Draper, UT 84020

We’re open Monday-Friday, 8:00 AM-5:00 PM. We hold local pickup orders for two business weeks.

We want you to be happy with Keto Chow. We love it and think you’ll love it too. However, we realize that isn’t always the case. If you have any questions, please contact us.

If you’ve never tried a flavor, or are otherwise uncertain you will like a flavor, order a single meal if possible!

  • We limit returns/refunds to unopened products within 30 days from the ship date. The return/refund doesn’t need to be complete in the 30-day window, you just need to contact us before the 30 days expire.
  • If you received a shipment you no longer want and the shipping box is still unopened (tape uncut), we can usually get USPS/UPS to return it to us at no cost. Please contact us ASAP by replying to our order confirmation email so we can get that going.
  • If the flavor you received just isn’t something you like, we will work with you to get you a different flavor you know you like.
  • If you decide that you simply do not want the Keto Chow products from your order, please contact us.
  • We authorize all refunds as a credit to your original payment method, once we receive and check the returned product.

Replacement Policy: It’s not your fault if a product arrives damaged or defective. Don’t sweat it! We’ll take care of you.

  • If a product is damaged in transit, the protocol may vary depending on the carrier. Please contact us for more information.
  • If a product is defective, please take photographs and contact us by replying to your order confirmation email for a replacement.

Carriers do not come to collect shipments from our warehouse on the following holidays. Additionally, our warehouse and storefront are closed for six major holidays, which are indicated below.

 

2021

  • FRIDAY, January 1 New Year’s Day (warehouse/storefront closed)
  • MONDAY, January 18 Martin Luther King Jr. Day
  • MONDAY, February 15 President’s Day
  • MONDAY, May 31 Memorial Day (warehouse/storefront closed)
  • MONDAY, July 5 Independence Day (observed) (warehouse/storefront closed)
  • MONDAY, September 6 Labor Day (warehouse/storefront closed)
  • MONDAY, October 11 Columbus Day (observed)
  • THURSDAY, November 11 Veterans Day
  • THURSDAY, November 25 Thanksgiving Day (warehouse/storefront closed)
  • FRIDAY, December 24 Christmas Day (observed) (warehouse/storefront closed)

 

2022

  • FRIDAY, December 31 New Year’s Day (observed) (warehouse/storefront closed)
  • MONDAY, January 17 Martin Luther King Jr. Day
  • MONDAY, February 21 President’s Day
  • MONDAY, May 30 Memorial Day (warehouse/storefront closed)
  • MONDAY, July 4 Independence Day (warehouse/storefront closed)
  • MONDAY, September 5 Labor Day (warehouse/storefront closed)
  • MONDAY, October 10 Columbus Day (observed)
  • FRIDAY, November 11 Veterans Day
  • THURSDAY, November 24 Thanksgiving Day (warehouse/storefront closed)
  • MONDAY, December 26 Christmas Day (observed) (warehouse/storefront closed)

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The fact that Keto Chow is designed to be able to be used for as many meals as you want, and is used for most of Chris’ meals, drives much of what Keto Chow is as a product and as a company. We only use the best ingredients we can find. We pay attention to the science. We LIVE keto. We also strive to treat our customers the same way we want to be treated when we buy stuff.

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The content of this website is not intended for the treatment or prevention of disease, nor as a substitute for medical treatment, nor as an alternative to medical advice. Use of recommendations is at the choice and risk of the reader. If you are on any medication, please consult with your family doctor before starting any new eating plan. Keto Chow is not intended to treat, cure or prevent any disease. Pregnant or breast feeding women should consult their health care professional before consuming.