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If you already placed an order and have an issue, reply to the order email, that'll give us a lot of great info that we won't need to ask – saves us all some time!

Yes indeed! If you live within about 50 miles of our Draper Facility, you'll see a Local Pickup option during checkout. Short & concise version of the answer.

If you live further than that and want to make the drive anyway, you can trick the system by using our address as your shipping address!

Keto Chow
12577 S 265 W STE 4A
Draper, UT 84020

We're open Monday-Friday, 8:00 AM-5:00 PM. We hold local pickup orders for two business weeks.

We want you to be happy with Keto Chow. We love it and think you'll love it too. However, we realize that isn't always the case. If you have any questions, please contact us.

If you've never tried a flavor, or are otherwise uncertain you will like a flavor, order a single meal if possible!

Unopened products shipped within 30 days are eligible for return. The return doesn't need to be complete in the 30-day window, you just need to contact us before the 30 days expire.
If the original package/box we shipped to you is still unopened (tape uncut), we can usually have the carrier return it to us at no cost. Please contact us ASAP so we can get that going.
If a flavor you received isn't something you like, or you simply do not want the Keto Chow products from your order, please contact us.
Returned items will be refunded as a store credit to your Keto Chow Rewards account, once we receive and check the returned product.

Replacement Policy:
It's not your fault if a product arrives damaged or defective. Don't sweat it! We'll take care of you.

If a product is damaged in transit, the protocol may vary depending on the carrier. Please contact us for more information.
If a product is defective, please take photographs and contact us by replying to your order confirmation email for a replacement.

Carriers do not come to collect shipments from our warehouse on the following holidays.

2023:

MONDAY, January 2 New Year's Day (observed) (warehouse/storefront closed);
MONDAY, January 16 Martin Luther King Jr. Day;
MONDAY, February 20 President's Day;
MONDAY, May 29 Memorial Day (warehouse/storefront closed);
TUESDAY, July 4 Independence Day (warehouse/storefront closed);
MONDAY, September 4 Labor Day (warehouse/storefront closed);
MONDAY, October 9 Columbus Day (observed);
FRIDAY, November 10 Veterans Day;
THURSDAY, November 23 Thanksgiving Day (warehouse/storefront closed)

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Other ways to get ahold of us:

Call us at 385-645-5386 Message us on Facebook Send us a tweet

Have a success story you’d like to submit? Click here to do so.

The fact that Keto Chow is designed to be able to be used for as many meals as you want, and is used for most of Chris’ meals, drives much of what Keto Chow is as a product and as a company. We only use the best ingredients we can find. We pay attention to the science. We LIVE keto. We also strive to treat our customers the same way we want to be treated when we buy stuff.

QUICK ANSWERS

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